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Technical support

It is possible that you’ll need our technical assistance in ICS CUBE configuration or troubleshooting. In the case, when your ICS CUBE is located behind a third party firewall, which totally denies incoming connections or in a grey network behind NAT, you can use “Technical support” service to grant access to your ICS CUBE for A-Real Consulting technical support personnel.

To start the service go to “Technical support” module and click on “Enable” button.

After start of the service ICS CUBE will log port number for accepting connection from our technical support personnel (ICS CUBE chooses port normally to be random number of 2000x), locate it in the log and tell the opened port number to our engineer from technical support.

support50.txt · Last modified: 2019/05/29 17:35 by root