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Technical support

The “Technical support” module is located in the “Maintenance” menu. This module is intended for providing access to the ICS CUBE to a technical support employee of the A-Real Consulting company. This can be useful for getting help when setting up the ICS CUBE or eliminating any problems that arise when the ICS CUBE is behind a firewall that prohibits incoming connections, or is in a private network behind a NAT device (modem, router).

The “Technical support” module has two tabs: “Support” and “Log”.

Support

The first tab of the module displays the service status, the “Disable” button (or “Enable” if the service is disabled), and the latest log messages.

After starting the module, the connection port will be displayed in the summary under the service name (usually port 20xx). You need to tell the port number to the technical support employee for remote connection.

Log

The “Log” tab displays a summary of all system messages of the corresponding servers with the date and time. The log is divided into pages, using the “forward” and “back” buttons it is possible to go from page to page, or enter the number of the desired page.

Log entries are highlighted in color depending on the type of message. Normal system messages are marked in white, system status messages (on / off, user connection) are green, warnings are yellow, errors are red.

In the upper right corner of the log is a search bar. And the ability to select the period for displaying the event log. By default, the log displays events for the current date. If necessary, you can save the log data to a file by clicking the “Export” button or delete the log data for a certain period by clicking the “Delete logs” button.

support50.txt · Last modified: 2020/06/29 12:10 by zog